Refund & Return Policy – ZivvyCart

Return & Refund Policy – ZivvyCart
Effective Date: 04-03-2026

At ZivvyCart, we strive to provide a smooth and reliable shopping experience. As we operate on a dropshipping model, products are shipped directly from our trusted fulfillment partners.

By placing an order, you agree to the terms below.

1. Return Eligibility

We accept returns or replacements only under the following conditions:

  • Product received is damaged during delivery

  • Wrong product delivered

  • Product has a clear manufacturing defect

Customers must report the issue within 48 hours of delivery.

Requests after this period will not be accepted.

2. Mandatory Proof Requirement

To process any return or replacement request, customers must provide:

  • Order ID

  • Clear product images

  • Issue proof (damage/defect)

  • Unboxing video (mandatory for damaged/wrong item claims)

Without proper proof, the request may be rejected.

3. Non-Returnable Conditions

We do not accept returns in the following cases:

  • Used or opened beauty/personal care products

  • Minor variations in color/design

  • Change of mind

  • Incorrect orders placed by the customer

  • Products without original packaging

4. Refund / Replacement Resolution

If approved, we may offer:

  • Replacement product (preferred)

  • Store credit

  • Refund to original payment method

Refunds are processed within 5–7 business days after approval.

Shipping charges are non-refundable, unless the error is from our side.

5. Order Cancellation Policy

Orders can only be cancelled within 6 hours of placing the order.

After processing or dispatch, cancellation is not possible.

6. COD Orders & Verification

To ensure smooth delivery:

  • COD orders may require confirmation via call or WhatsApp

  • Unverified orders may be cancelled

7. Delivery & RTO (Return to Origin)

ZivvyCart is not responsible for failed deliveries due to:

  • Incorrect address

  • Customer unavailable at delivery

  • Repeated delivery refusal

In such cases, the order may be marked as RTO (Return to Origin), and future COD orders may be restricted.

8. Return Shipping

If required, customers must return the product to the address provided by our support team.

Return shipping instructions will be shared after approval.

9. Contact Support

For any issues, contact us:

📧 zivvycart@gmail.com
🕒 Available 24/7

Please include your Order ID and proof for faster resolution.

Our Commitment

We aim to provide fair resolutions while protecting our business from misuse and fraudulent claims.

Shop confidently.
Glow beautifully.
Experience ZivvyCart.